We are thrilled to announce that our Jumbo Serve, the leading provider of services & repairs of consumer electronics, IT and appliances in the region, received three awards from Sony rewarding our commitment to offering best in class customer care and after sale services. Jumbo Serve received the “Sony Award for excellence in customer experience in the TV category for FY 2020”, the “Sony Award for excellence in improving the Repair turnaround time and product quality feedback on product improvements for FY 20” for Jumbo UAE and the “Sony Service Award FY 20” for Jumbo Oman.
The Jumbo Serve team has earned these awards due to its commitment to high quality customer services across the various types of after-sales customer support. These include onsite services, walk-in services, in house repair facilities, call-centre support, the wide network of service centers in the UAE, delivery and installation, dealer collection and many more services.
Speaking on this occasion, Atul Joshi, EVP-Distribution Business Vertical, said: “Receiving this recognition from Sony is another testament that our team continues to stand out among the Sony Middle East and Africa service partners year after year. These awards are considered the best in the industry based on the high standards that Sony measures our performance. We are proud to have received this award thanks to our dedicated team across the service network and their remarkable contribution and excellence in service operations.”
Jumbo Serve is committed to achieving the highest standards of customer satisfaction backed by our digitized platform for service process and customer relationship management ensuring seamless connection to our customers during the service cycle and quality service delivery in quickest possible time.