- From 20 – 25 December, ‘Jumbo Service Week’ offers include free inspection and evaluation of electronics and home appliances, 50% off on labour costs and up to 25% discount on replacement parts
- In September, the first edition of ‘Jumbo Service Week’ by Jumbo’s award-winning service centre attracted 40% increase in service requests, topped by categories such as mobiles, tablets, cameras, PCs and laptops
- With the largest network of service centres spread across the UAE, JumboServe extends after-sales service across more than fifteen product categories, from over twenty global brands
- JumboServe demonstrates the effectiveness of Jumbo’s comprehensive customer-centric business model, which has consistently set the benchmark for the regional consumer electronics and appliances industry
Dubai, 16 December 2014: JumboServe, one of the largest aftersales electronics service centres in the region that services over 9,000 electronic goods every month, has announced a second edition of the ‘Jumbo Service Week’ from 20 - 25 December 2014. The well-received campaign has been brought back due to overwhelming response. The first edition of the popular initiative, held in September this year, attracted a 40% increase in service requests.
JumboServe, a business unit of the Jumbo Group, the leading distributor and retailer for IT, consumer electronics and appliances in the UAE, supports Jumbo’s OmniChannel retail network, while also serving products sold by other retailers in the UAE.
In order to facilitate customers and retailers with the best support, Jumbo has a dedicated toll free 800JUMBO (58626) contact centre, operating from 9 am to 11 pm, six days a week. This contact centre processes more than 10,000 pre- and after-sales phone enquiries per month, undertakes consumer and dealer service-quality surveys, and services at least fifteen different product categories, from over twenty leading global brands present in the region.
JumboServe is an ISO 9001 accredited service centre in Jebel Ali, built on an area spanning 70,000 sq. ft and managed by 150 qualified technicians. With a state-of-the-art service setup and a wide network of service centres across the UAE in Dubai, Sharjah, Abu Dhabi, Al-Ain, Fujairah and Ras al Khaimah, Jumbo Serve extends after-sales service for a wide range of products, including flat TV panels, PlayStation, DSLRs, professional cameras, projectors, recorders, laptops, desktops, tablets, mobile phones, small appliances, air conditioners, washing machines, refrigerators and freezers, among others. In addition, JumboServe houses two regional spare part centres to support the services it offers.
‘Jumbo Service Week’ will offer consumers an opportunity to benefit from special offers such as free inspection and evaluation, phenomenal 50% off on labour costs, as well as up to 25% discount on spare parts.
Jaishankar Krishnan, Head of JumboServe, said: “With the increased sales of consumer electronics in the UAE, shoppers expect more reliant after-sales support to complement their purchases. Jumbo Service Week has been created to reinforce our commitment as a trusted after-sales partner to consumers and retailers in the region.
“We realise the importance of after sales service to maintain customer loyalty as it strengthens the brand experience at all touch points, including after purchase. It is also an opportunity for cross-selling and up-selling, and demonstrates the effectiveness of Jumbo’s comprehensive customer-centric business model, which has consistently set the benchmark for the regional consumer durables market.”
According to a recent study by market research ?rm Vocatus, nearly 90% of consumers interviewed said the quality of a company’s after-sales service in?uences their future purchasing decisions.
JumboServe’s core offerings range from onsite service, to walk-in service centres for customers, pickup and delivery service, delivery and installation, and premium services based on customer requests across the UAE. Its customised dark room for SLR repair and acoustic room for audio systems is the first of its kind in the Middle East. In addition, JumboServe also has a state of the art ESD safe room exclusively customised for mobiles, tablets and professional broadcasting and audio products, and offers personalised service for laptops and premium products.
Award-winning service standards
In line with its customer-centric approach, JumboServe has implemented a Net Promoter Score (NPS) – Customer Satisfaction Survey, which evaluates satisfaction at all customer touch points such as retail, service centre, call centre, delivery and installation, and home service. Feedback is analysed and implemented to continuously enhance the customer experience.