Background:

Oppo Middle East is one of the largest Chinese smartphone brand. It is sold in the UAE to large retailers such as Carrefour, Lulu, Sharaf DG, Jumbo, Emax and others. Oppo used to deliver its products directly to these retailers. However, due to limited availability of delivery vehicles, orders took longer than scheduled to deliver with limited area covered. A long waiting time and high delivery cost led to an inefficient delivery system and a dissatisfied customer.

Oppo wanted a vendor that has wide reach and access to key retailers across the UAE. They were looking for a partner who can deliver the stock efficiently while maintaining all the delivery SLAs.

Jumbo Logistics B2B fulfillment:

With expertise in B2B order fulfillment for over 40 years and a strong network, Jumbo Logistics mapped out an efficient delivery system for Oppo. Timely distribution, reporting, and tracking the KPIs were the key features of the services provided by Jumbo Logistics to Oppo.

Benefits:

Jumbo Logistics has improved stock replenishment at key retailers while keeping the cost low. After this collaboration, Oppo was able to fulfil 99% of orders with assured delivery the next day. Additionally, sharing the PODs with in a timely manner has helped Oppo plan better and take informed decisions to reach their goals and increase their market presence.